FAQ | Aire Apparent HVAC

Frequently Asked Questions

Got questions? You’re not the first - and we’ve got straight answers. Browse our FAQs for clear, plain-English info on pricing, scheduling, warranties, maintenance plans, brands we service, and what to expect on the day of your visit. Still unsure? Send us a quick note and we’ll point you in the right direction - no pressure, just helpful guidance.

Do you offer free estimates?

Yes - estimates for new systems and most repairs are free. We’ll explain options and pricing upfront before any work begins.

Do you handle both residential and commercial?

Yes. We service homes and light commercial properties with the same standards of quality and clear communication.

How fast can you get here?

Dispatch times vary by location and workload, but we prioritize no-heat/no-cool calls and urgent issues. Tell us what’s going on and we’ll offer the next soonest appointment.

What brands do you service?

We work on all major HVAC brands and models. Share your make/model if you know it so we can arrive prepared.

What areas do you serve?

We’re based in Clayton and serve Wake, Chatham, Durham, Franklin, and Johnston counties.

Do you offer maintenance plans?

Yes - maintenance plans include scheduled tune-ups, priority scheduling, and member savings on covered repairs. Ask us for current plan details and pricing.

How long does a typical visit take?

Most diagnostics take 30–60 minutes; many common repairs are completed the same visit. Installs and larger jobs are scheduled with a clear timeline.

Are you insured?

Absolutely. We’re fully insured for your protection, and we follow local codes and manufacturer best practices on every job.

Do you offer after-hours or emergency service?

We do our best to accommodate urgent calls. Contact us and we’ll share the earliest available time and any after-hours rates before you decide.

Don't See Your Question?

We will always be happy to answer any question that makes you feel comfortable and confident in your plumbing decisions.